Shipping Policy

Effective Date: September 19, 2026

At Yugratna Jewels, we are committed to delivering your jewellery safely and on time. Please read our shipping policy carefully to understand our delivery process.

1. Shipping & Delivery

We currently offer shipping across India. All orders are carefully packed and dispatched from our location in Surat, Gujarat.

  • Orders are generally processed within 1–3 business days after payment confirmation.
  • Once your order has been dispatched, you will receive the shipping/tracking details on your registered email address or mobile number.
  • Delivery usually takes approximately 3–7 business days after dispatch, depending on the delivery location.
  • Delivery timelines may vary for remote areas, public holidays, weekends, or due to circumstances beyond our control.

2. Shipping Charges

Shipping charges, if applicable, will be displayed at the time of checkout before you complete your purchase.

From time to time, we may offer free shipping on selected products, orders, or promotional campaigns.

3. Order Tracking

Once your order has been shipped, we will provide tracking information whenever available.

You can use the tracking details provided to check the current status of your shipment.

4. Delivery Delays

While we make every effort to deliver orders within the estimated timeframe, delays may occur due to:

  • Courier or logistics issues
  • Incorrect or incomplete delivery information
  • Weather conditions
  • Public holidays
  • Natural disasters
  • Transportation disruptions
  • Other circumstances beyond our reasonable control

In case of a delay, we request your patience while the courier partner completes the delivery.

5. Incorrect Address or Contact Details

Customers are responsible for providing accurate shipping information, including:

  • Full name
  • Complete delivery address
  • PIN code
  • Mobile number
  • Email address

Yugratna Jewels will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

If you notice an error in your shipping details, please contact us as soon as possible after placing your order.

6. Damaged Package

If you receive a package that appears damaged, opened, or tampered with, please contact us immediately.

We recommend taking photographs or videos of the package and product before opening or while unboxing it. These may be required to help us investigate the issue with the courier partner.

7. Undelivered or Returned Orders

If an order is returned to us because of an incorrect address, failed delivery attempts, refusal to accept the package, or other reasons attributable to the customer, additional shipping charges may apply for re-delivery.

8. Contact Us

If you have any questions regarding your order or shipping, please contact us:

Yugratna Jewels

Email: Yugratnajewels@gmail.com
Contact Number: 9978779311
Address: N-13, Surat Textile Market, Ring Road, Surat – 395002, Gujarat, India
Website: www.yugratnajewels.com

We will be happy to assist you with your shipping-related queries.

Yugratna Jewels reserves the right to update or modify this Shipping Policy at any time without prior notice.